Contact Us
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Online Store
VELORA COSMETICA
Business Model
VELORA COSMETICA operates as an online-based store. We currently do not have a physical retail outlet. All orders are placed through our official website and Facebook page for a seamless and convenient shopping experience.
Email
General Inquiries: support@veloracosmetica.com
Client Support: care@veloracosmetica.com
Phone
Customer Support: (+880) 1714-780927
Service Coverage
We deliver all across Bangladesh, including Dhaka and nationwide, with Cash on Delivery (COD) available.
Business Hours
Always Open
Any Questions
Frequent Asked Questions
What materials are used in your products?
At VELORA, we offer 100% authentic, premium-quality cosmetics sourced directly from trusted Italian, Spanish, and other European brands. All products are made using high-grade, skin-safe ingredients that meet international standards.
Do you offer custom or personalized orders?
Currently, we do not offer customized or personalized products. However, we carefully curate a wide range of premium cosmetics to match different skin types and preferences.
What is your return and exchange policy?
We only accept returns or exchanges if the product is damaged, defective, or incorrect upon delivery. The item must be unused and reported within 24–48 hours of receiving your order, along with proper unboxing proof.
How long does shipping take?
Inside Dhaka: 1–2 business days
Outside Dhaka: 2–4 business days
Delivery time may vary slightly depending on location and courier conditions.
Do you ship internationally?
Currently, VELORA operates within Bangladesh only. We are planning to expand internationally in the future.
How can I track my order?
Once your order is confirmed, you will receive a tracking number via SMS or email. You can use it to track your delivery status in real-time.
What should I do if my item arrives damaged?
If your product arrives damaged, please contact us immediately within 24 hours with clear photos or videos of the unboxing. Our support team will arrange a replacement or solution as quickly as possible.
